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How can we help?

Answers for candidates, employers, and platform admins — plus billing, account, and privacy questions. Search below, or browse by category.

Find your answer

Four collections cover the questions we hear most. Every article is written by the team that actually runs the searches.

Top questions

The six things people ask us most. Tap any question to expand the answer.

Yes. Your profile is never posted publicly, and your current employer is never contacted. We only share your details with a specific company after you explicitly approve that introduction. Candidate data is encrypted at rest and in transit, and you can delete your profile at any time. Read more in our guide to a confidential job search.
For senior direct-hire roles, most clients see a qualified shortlist within 10–14 days and a signed offer in 5–7 weeks. Retained executive searches run longer — typically 8–12 weeks — because the candidate pool is smaller and the assessment is deeper. Your live pipeline dashboard shows a forecasted time-to-fill that updates as the market moves.
Every benchmark is built from real, anonymized offers and placements that flow through our own desks — not self-reported surveys. Data is refreshed weekly, filtered for confidence and sample size, and segmented by role, level, and metro. Learn how the platform surfaces it on the Compensation Intelligence page.
Yes. We offer native integrations with Greenhouse, Lever, Ashby, and Workday, plus a REST API and webhooks for anything custom. Candidate stage changes sync both ways, so your system of record stays accurate without double entry. See the full list on our integrations page.
Direct-hire placements are billed as a percentage of first-year base salary; retained searches use a staged retainer. Every permanent placement includes a replacement guarantee — if a hire leaves within the guarantee window, we run the search again at no additional fee. Your specific terms are always spelled out in your agreement before a search begins.
You can request access, correction, or deletion of your personal data at any time from your account settings or by contacting our privacy team. California residents have additional rights under the CCPA. Full details are in our Privacy Policy and Your Privacy Choices page.

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We answer every message from a real member of the Crimson team — no bots, no ticket black holes. We respond within one business day.